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- WARRANTY & RETURNS
WARRANTY
&
RETURNS
WARRANTY & RETURNS
days (starting from the day the said product is delivered) for
a full refund.
FOREO, however, does not accept returns for products
whose boxes have been opened.
FOREO warrants this device for a period of TWO (2) YEARS
(except in countries where national law requires a longer
minimum warranty) after the original date of purchase
against defects due to faulty workmanship or materials
arising from Normal Use of the device. The warranty* covers
working parts that affect the function of the device.
*Warranty does not apply to play range and LUNA fofo! It
does NOT cover cosmetic deterioration caused by fair wear
and tear, or damage caused by accident, misuse or neglect.
Any attempt to open or take apart the device (or its
accessories) will void the warranty.
If you discover a defect and notify FOREO during the
warranty period, FOREO will, at its discretion, replace the
device free of charge. Claims under warranty must be
supported by reasonable evidence that the date of the
claim is within the warranty period. To validate your
warranty, please keep your original purchase receipt and
serial number on the bottom of your product together with
these warranty conditions for the duration of the warranty
period. Replacement products claimed under warranty are
not entitled to renewed 2-year warranty coverage. In the
situation that your product was part of a limited edition
that has been discontinued, you may be issued with a
replacement product of the same model, but a different
color / design.
This Limited Warranty is exclusive of all other warranties,
whether oral or written, express or implied. There are no
implied warranties created by the manufacture, sale or use
of the product.
To claim your warranty, you must log in to your account at
www.foreo.com then select the option to make a warranty
claim. You will be sent a Return Merchandise Authorization
(RMA) number and full instructions from Customer Care on
how to return your FOREO product. Shipping costs are
nonrefundable. This undertaking is in addition to your
statutory rights as a consumer and does not affect those
rights in any way.
Supplementary conditions for sales outside of mainland
China, Hong Kong SAR, Taiwan or Macau SAR
* From September 15 th 2019, all products bought outside
mainland China, Hong Kong SAR,
Taiwan or Macau SAR, that are submitted for a 2-year warranty claim within these
regions, will be subject to a service fee of 25% of the original
product price.
* Purchase date starting September 15 th 2019.
* Additional fee will be based on full price even in case of
purchase discount on FOREO.com.
* From September 15 th 2019, all products bought on
FOREO.com in any currency (excluding RMB, HKD, TWD
and MOP), that are submitted for a 2-year warranty
claim within mainland China, Hong Kong SAR, Taiwan
or Macau SAR, will be subject to a service fee of 25% of the
original product price.




